Contact us
Email hi@joinsensie.com. Include the app version, iOS version, and what you were doing when the problem occurred. Do not email passwords or sensitive health information.
Account and password help
Use “Forgot password?” on the sign-in screen. Confirmation and recovery links expire; request a new link if the newest one no longer works.
Delete your account
In SomaCheck, open Profile and choose “Delete Account.” When the request succeeds, SomaCheck deletes the authentication account and directly user-owned app records, then removes that account's scoped history, calibration, settings, and other account-scoped data from the device. Processor security logs, analytics events, voice-conversation records, and backup copies may follow separate limited retention and deletion schedules. If you cannot access the app, email support from the address on the account so we can coordinate the request.
Privacy controls
You can control motion, Photos, microphone, and notification access in iOS Settings. In SomaCheck, optional continuous gesture diagnostics are off by default, and you can revoke a linked agent or context source and delete source-derived data. Disconnecting an agent stops future access but does not retroactively erase information already received by that agent or its provider. See the Privacy Policy for details.
Safety
SomaCheck is a general-wellness tool, not emergency or medical care. If you are in immediate danger or need urgent medical help, contact local emergency services.